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0;display:flex}.kw-tag{background:var(--surface-soft);border:1px solid var(--border);border-radius:999px;align-items:baseline;gap:6px;padding:6px 12px;font-weight:600;transition:transform .1s,box-shadow .15s;display:inline-flex}.kw-tag:hover{box-shadow:var(--shadow-sm);transform:translateY(-1px)}.kw-tag small{color:var(--text-muted);font-size:10px;font-weight:700}.rc-grid{grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:14px;margin-top:6px;display:grid}.rc-row{background:var(--surface-soft);border:1px solid var(--border);border-radius:var(--r-md);flex-direction:column;gap:6px;padding:12px 14px;display:flex}.rc-head{justify-content:space-between;align-items:baseline;display:flex}.rc-label{color:var(--text);font-size:13px;font-weight:600}.rc-val{color:var(--text);letter-spacing:-.01em;font-size:20px;font-weight:700}.rc-bar-wrap{background:var(--surface);border:1px solid var(--border);border-radius:999px;height:6px;overflow:hidden}.rc-bar-fill{border-radius:999px;height:100%}.rc-row.tone-success .rc-val{color:var(--success)}.rc-row.tone-success .rc-bar-fill{background:linear-gradient(90deg, var(--success), #34d399)}.rc-row.tone-primary .rc-val{color:var(--primary)}.rc-row.tone-primary .rc-bar-fill{background:linear-gradient(90deg, var(--primary), #3b82f6)}.rc-row.tone-violet .rc-val{color:var(--violet)}.rc-row.tone-violet .rc-bar-fill{background:linear-gradient(90deg, var(--violet), #a855f7)}.rc-row.tone-danger .rc-val{color:var(--danger)}.rc-row.tone-danger .rc-bar-fill{background:linear-gradient(90deg, var(--danger), #f87171)}.rc-row.tone-warn .rc-val{color:var(--warn)}.rc-row.tone-warn .rc-bar-fill{background:linear-gradient(90deg, var(--warn), #fbbf24)}.agents-page{flex-direction:column;gap:16px;display:flex}.agents-grid{grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:14px;display:grid}.agent-card{transition:box-shadow .15s,transform 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var(--border);background:var(--surface-soft);flex-direction:column;display:flex}.queue-head{border-bottom:1px solid var(--border);background:var(--surface);align-items:center;gap:8px;padding:14px 16px;display:flex}.queue-head svg{color:var(--primary)}.queue-empty{text-align:center;flex-direction:column;align-items:center;gap:8px;padding:48px 24px;display:flex}.queue-empty svg{color:var(--border-strong);margin-bottom:8px}.queue-empty p{margin:0;font-size:13px}.queue-item{text-align:left;cursor:pointer;grid-template-columns:54px 1fr;align-items:center;gap:10px;border:0!important;border-bottom:1px solid var(--border)!important;box-shadow:none!important;color:var(--text)!important;background:0 0!important;border-radius:0!important;padding:12px 14px!important;display:grid!important}.queue-item:hover:not(.active){background:var(--surface)!important}.queue-item.active{background:var(--primary-soft)!important;box-shadow:inset 3px 0 0 var(--primary)!important}.queue-item-body{min-width:0}.queue-item-head{align-items:center;gap:8px;margin-bottom:3px;display:flex}.queue-agent{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;font-weight:700;overflow:hidden}.queue-from{color:var(--text-soft);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.queue-subject{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:12px;overflow:hidden}.countdown{font-variant-numeric:tabular-nums;border:1px solid;border-radius:12px;flex-direction:column;flex-shrink:0;justify-content:center;align-items:center;width:54px;height:54px;transition:all .3s;display:flex}.countdown .cd-num{font-size:18px;font-weight:700;line-height:1}.countdown .cd-lbl{text-transform:uppercase;letter-spacing:.05em;margin-top:2px;font-size:9px}.countdown.tone-cool{background:var(--primary-soft);color:var(--primary);border-color:var(--primary-softer)}.countdown.tone-warn{background:var(--warn-soft);color:var(--warn);border-color:#fcd34d}.countdown.tone-hot{background:var(--danger-soft);color:var(--danger);border-color:#fecaca;animation:1s infinite pulse-countdown}@keyframes pulse-countdown{0%,to{transform:scale(1)}50%{transform:scale(1.05)}}.queue-detail{padding:20px 24px 28px;overflow-y:auto}.approval{flex-direction:column;gap:14px;display:flex}.approval-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:14px;padding-bottom:14px;display:flex}.approval-head h2{color:var(--text);letter-spacing:-.01em;margin:0;font-size:18px;font-weight:700}.bubble{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);flex-direction:column;gap:6px;padding:14px 16px;display:flex}.bubble.inbound{border-left:3px solid var(--text-muted);background:var(--surface-soft)}.bubble.outbound{border-left:3px solid var(--primary)}.bubble.regen{border-left:3px solid var(--warn);background:var(--warn-soft)}.bubble-head{align-items:center;gap:8px;font-size:12.5px;display:flex}.bubble-head b{color:var(--text)}.bubble-sub{font-size:12px}.bubble-body{color:var(--text);white-space:pre-wrap;word-wrap:break-word;background:var(--surface);border-radius:var(--r-md);border:1px solid var(--border);margin:4px 0 0;padding:10px 12px;font-size:13.5px;line-height:1.55;font-family:inherit!important}.bubble.inbound .bubble-body{background:var(--surface)}.bubble label{margin-top:6px}.bubble textarea{font-family:inherit;line-height:1.5}.approval-actions{border-top:1px solid var(--border);background:var(--surface);gap:8px;padding-top:8px;display:flex;position:sticky;bottom:0}.notif-pending-banner{text-align:left;cursor:pointer;align-items:center;gap:10px;width:100%;display:flex;background:var(--warn-soft)!important;color:var(--warn)!important;box-shadow:none!important;border:0!important;border-bottom:1px solid #fcd34d!important;border-radius:0!important;padding:10px 14px!important}.notif-pending-banner:hover{background:#fef3c7!important}.notif-pending-banner b{color:var(--warn);font-size:12.5px}.notif-pending-banner svg{color:var(--warn);flex-shrink:0}@media (width<=900px){.queue-page{grid-template-columns:1fr}.queue-list{border-right:0;border-bottom:1px solid var(--border);max-height:300px}}.readable-body{white-space:pre-wrap;word-wrap:break-word;font-family:var(--font-ui);color:var(--text);font-size:14px;line-height:1.65}.mb-thread .readable-body{font-size:14px}.mb-thread{flex-direction:column;gap:10px;padding-top:8px;display:flex}.tm{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);overflow:hidden}.tm.tm-out{border-left:3px solid var(--primary)}.tm.tm-in{border-left:3px solid var(--text-muted);background:var(--surface-soft)}.tm-head{cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:12px;padding:12px 14px;transition:background .12s;display:flex}.tm-head:hover,.tm-collapsed .tm-head:hover{background:var(--surface-alt)}.tm-avatar{background:linear-gradient(135deg, var(--primary), #3b82f6);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:700;display:flex}.tm-in .tm-avatar{background:linear-gradient(135deg,#64748b,#94a3b8)}.tm-who{flex:1;min-width:0;font-size:13px}.tm-who>div:first-child{color:var(--text)}.tm-meta{flex-shrink:0;align-items:center;gap:6px;display:flex}.tm-body{border-top:1px dashed var(--border);padding:14px 18px 18px}.tm-collapsed .tm-body{display:none}